Excellent advice in this blog post from Jeffrey Cufaude. Excerpt:
People reading the paper or checking their phones during a workshop. The crossed arms or sea of silence during a staff meeting. A small group that always seems to gather during breaks in a strategic planning session.
During any facilitation effort, you are going to see all kinds of individual and group behavior, often feeling the need to do something about what you are seeing. The critical question is simple: should you?
In his great facilitation primer, The Skilled Facilitator, Roger Schwarz offers us five critical questions we can answer to guide us in determining whether or not we should intervene. I offer them below verbatim coupled with my own commentary on them.
Click to read the rest.