Those questions are considered in the article "The 'Helper' Syndrome" (Tricycle Magazine). I find that pondering the matters discussed in the article is very important for those of us in helping and service professions. At least, I find it extremely enlightening each time I look deeply at what I am up to—and then try to correct once again.
From the article:
The “helper” syndrome I’m describing is not outwardly harmful. What makes it dangerous is its potential to keep us blind to what is really going on. Yet it’s easy to see how this lack of awareness, multiplied throughout our society, could lead to the social and political chaos that we live in. Failure to work with our inner turmoil - our need for power, our self-centered desire to possess, our fear-based greed and need to control - results in hatred, aggression, and intolerance. This is the source of all conflicts and wars. Without inner understanding, individuals as well as societies will continue to flounder. This is why it is so important for each of us to come back again and again to the practice of awareness.